If the HYDROS unit is breathing yellow, it cannot connect to the internet and access the HYDROS Cloud.
Step 1: Restart your Router
- Restart your router and access points (if used), and wait for your internet connection to return. Make sure that you can browse the internet after you restart the router.
- After the router is fully restarted and you have internet access, power cycle (restart) the HYDROS Device by unplugging the power supply cable DIRECTLY from the HYDROS device
If the connection is successful, the HYDROS Device will restart, and the LED lights will show a combination of BLUE, GREEN, and WHITE or just regular BLUE.
If the HYDROS Device continues breathing yellow, then please go ahead and go to Step 2 below.
Step 2: Reregister your HYDROS Device
Sometimes, the HYDROS Device is successfully connected to your WiFi network, BUT it fails to register with the cloud. If this happens, do the following:
- Restart the HYDROS Device by unplugging the power supply cable DIRECTLY from it and wait for it to breathe YELLOW.
- Please ensure your phone is connected to your home WiFi, and open the HYDROS app.
- Tap the three horizontal bars in the upper left-hand corner to enter the main menu.
- To the right of the top icons, tap on the “Plus” symbol.
- On the “Configure HYDROS Device” page, tap the “Refresh” button several times and select your HYDROS Device.
- Reselect your WiFi name.
- On the WiFi configurations, fill in the password and name fields.
- Tap on Continue on the next page, and the HYDROS Device should start registering on the cloud.
If the connection is successful, the HYDROS Device will restart, and the LED lights will show a combination of BLUE, GREEN, and WHITE or just regular BLUE.